New Hospital


Case Study, Health

Develop ICT clinical application training and support materials to ensure effective hospital opening

The Challenge

This new hospital was planned with a digital vision where doctors, nurses and allied health practitioners would be working with a greater level of ICT functionality. To facilitate a smooth transition Mango was contracted to develop an induction training program, for incoming clinical staff, for 10 core clinical applications, and provide ICT and administrative support for the “Go Live” period.

Our Approach

Mango training specialists performed analysis and instructional design in consultation with stakeholders and subject matter experts in order to create Train the Trainer and ICT Induction training materials, as well as e-Learning courseware to enable cost effective, confident, in-house training delivery.

We reviewed the existing documented clinical processes to ensure they accurately reflected ongoing application and workflow development and produced User Guides plus Clinical Application Quick Reference Guides to support clinical staff after “Go Live”.

We engaged with stakeholders throughout the project to ensure the training programs met business requirements and were fit for purpose.

The Outcome

The Mango project team surpassed expectations and brought the project in on time despite extremely tight deadlines. We established and supervised a large team of trainers to deliver inductions for over 4,000 clinical staff and provided significant “Go Live” support.

We supported the wider ICT Commissioning project to successfully launch the new hospital and contributed significantly to the adoption of crucial new clinical applications by the clinical staff of the hospital.

new launch streamlined

4,000 staff trained

deadlines reached


  • National Health Insurer​

    The client had undergone significant change to align organisational functions to meet corporate strategic objectives.  The restructured Program Management Office (PMO) needed help implementing Clarity.

  • Government Health Unit​

    Existing eLearning in a health business system was video based and focused on teaching functionality which was then repeated in the classroom. A more engaging, fit for purpose solution was required.

  • New Children’s Hospital​

    Rapid development of a suite of induction and ICT modules, including several eLearning modules the client could edit in future, was needed to support the training of 3,500 staff moving to a new hospital. Mango pulled out all stops.