New Children’s Hospital


Case Study

Develop an Induction and ICT training program for over 3,500 staff


New Children’s Hospital

The Challenge

The majority of staff for the new children’s hospital were transferring from the existing hospital, providing fewer opportunities to be released for face-to-face induction training.

The staff also needed to commence an Early Adopter program for some of the new ICT systems prior to moving to the new premises. Hence, there was a requirement for eLearning programs and/or supporting reference material for six induction modules and six ICT packages.

The time frame for development was very tight and required a flexible resourcing approach to meet different milestones.

Our Approach

Mango developed a blended delivery approach consisting of Clinical Application Quick Reference Guides, PowerPoints, Facilitator Guides and Learning Plans as well as eLearning modules. The majority of the eLearning modules were developed in Articulate Storyline and, where more complex interactions were required, in Adobe Captivate.  The completed modules were made available on the State Govt’s Health LMS and their intranet.

The Outcome

Mango is helping the internal team meet all deadlines and has developed 12 courses to date which are now being used extensively and are becoming the benchmark for future development. These include eLearning for:

  • Agility (service request management system);
  • CBORD (food management suite);
  • Infection prevention and control;
  • eDiet;
  • EMDAT (medical dictation); and
  • HP Records Manager.


The quality of training resources developed by Mango exceeded the client’s expectations. The staff have reported they feel informed, supported and capable and thus job ready for the transfer to the new hospital and systems in the coming months. As a direct result, Mango’s initial scope of work was expanded to create several additional learning packages for the new hospital and other hospitals are seeking assistance with development of similar packages.


  • New Hospital

    To facilitate a smooth transition Mango was contracted to develop an induction training program, for incoming clinical staff, for 10 core clinical applications, and provide ICT and administrative support for the “Go Live” period.

  • National Health Insurer​

    The client had undergone significant change to align organisational functions to meet corporate strategic objectives.  The restructured Program Management Office (PMO) needed help implementing Clarity.

  • Government Health Unit​

    Existing eLearning in a health business system was video based and focused on teaching functionality which was then repeated in the classroom. A more engaging, fit for purpose solution was required.