Major Global Resources Company


Case Study, Mining, Oil & Gas

Sustainable eLearning solution for compliance training in records management


Major global resource company

The Challenge

Mango has been providing training design, development, delivery and support services to this client for nearly a decade for a broad range of system implementations, business initiatives and operational programs.

A key project was the rollout of the client’s document management system, EMC’s Documentum, for the management of business value information, controlled documents and records management. A range of blended learning programs, including eLearning, were developed and delivered for 5,000+ participants across multiple remote mine sites.

The client’s software was undergoing a significant upgrade which required an overhaul of the eLearning modules for Document Control that Mango had helped develop on initial implementation several years earlier.

The client’s geographically dispersed document control managers and workflow performers meant face to face training this time around would be too expensive, impractical and not sustainable in the softening resources sector. Mango was asked to update several eLearning modules with the client’s eLearning technical build company.

Our Approach

Mango was responsible for the technical writing of two eLearning modules: one for Authors, Reviewers and Approvers and another for Document Controllers.

We mapped the changes required to align with the new upgraded system; revised the audio scripts and aligned it with the new functional action steps. We also set-up workflows and captured over 200 new system screen shots for the technical build as well as for a detailed supporting operations manual.

The Outcome

Mango met all deadlines and were commended on the quality of our work which reduced the QA time for sign-off to ensure go live commenced on time.

Our work has been the basis for all eLearning and supporting training material for the company’s document management system over several years.


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