Case Study, Mining, Oil & Gas
The Senior HSEC Advisor approached Mango to assist, based on Mango’s expertise in developing the Controlled Documents guidelines and procedures as part of the 1DOC implementation. The Mango team also had extensive knowledge of this organisation’s culture, systems and HSEC environment.
Providing document control for the HSEC department of a major mining organisation
Major Global Resources Company
The Health, Safety, Environment and Community (HSEC) department had previously relied on contractors for the central Document Controller role. Given the importance of this role and its significance for meeting business and legal obligations, it was decided an internal solution should be sought. The Senior HSEC Advisor was tasked with finding a way to ensure continuous document control coverage, identifying a more sustainable solution, and ensuring a smooth transition to the new solution to manage risk.
The Senior HSEC Advisor approached Mango to assist; the project brief was to provide consistent document control support, develop handover materials and train those identified as part of the sustainable internal solution.
Mango coordinated the activities of document controllers throughout the business. They also liaised with key stakeholders to initiate review and approval processes and provide support as required over the six month period of the engagement.
The team developed the handover materials for the incoming employee. Once selected, the team provided training and support to ensure the new person came up to speed quickly, was familiar with the systems, and that business risks were managed.
Consequently, the business had a seamless transfer of content and knowledge. Additionally, there was no lack of operational coverage throughout the project and transition period. The business also had the basis for an operations manual for the role which could be updated as processes changed. This supported better internal practices and faster onboarding and up skilling of future additions to the HSEC Document Controller team.
operational capability maintained
faster onboarding & upskilling
Develop easy to use trainer and trainee resources using just the Operations Manuals and related documents as guides. Supervisors needed to be up-skilled in order to train effectively provided with resources and assessment tools that were easy to use as well as simple to follow reference guides for the equipment operators.
Mango executed the strategy providing planning and project implementation support for the internal project manager, User Acceptance Testing, data migration support and end‐to‐end training services for every department across all sites.
The project brief was to first develop a standardised Drill and Blast Design Guideline based on the best of current practice aligned with legislative requirements, and secondly, to develop an effective training package for the implementation and ongoing training of the Datavis DBS Drill and Blast Software.
This organisation needed the services of a team that could quickly learn how the system configuration and the business processes interacted and then design and deliver training that reflected this to ensure the successful transition from the old to new system.
Our brief was to review current information and knowledge management practices, capture business requirements, develop a report that outlined process improvements and recommend governance practices, and align this to best fit EDRMS solutions that could meet the business’ current and future needs.
The client’s geographically dispersed document control managers and workflow performers meant face to face training would be too expensive, impractical and not sustainable. eLearning was the Mango solution.