Major Global Resources Company


Case Study, Mining, Oil & Gas

The Senior HSEC Advisor approached Mango to assist, based on Mango’s expertise in developing the Controlled Documents guidelines and procedures as part of the 1DOC implementation. The Mango team also had extensive knowledge of this organisation’s culture, systems and HSEC environment.

Providing document control for the HSEC department of a major mining organisation


Major Global Resources Company


The Health, Safety, Environment and Community (HSEC) department had previously relied on contractors for the central Document Controller role. Given the importance of this role and its significance for meeting business and legal obligations, it was decided an internal solution should be sought. The Senior HSEC Advisor was tasked with finding a way to ensure continuous document control coverage, identifying a more sustainable solution, and ensuring a smooth transition to the new solution to manage risk.

The Senior HSEC Advisor approached Mango to assist; the project brief was to provide consistent document control support, develop handover materials and train those identified as part of the sustainable internal solution.


Mango coordinated the activities of document controllers throughout the business. They also liaised with key stakeholders to initiate review and approval processes and provide support as required over the six month period of the engagement.

The team developed the handover materials for the incoming employee. Once selected, the team provided training and support to ensure the new person came up to speed quickly, was familiar with the systems, and that business risks were managed.


Consequently, the business had a seamless transfer of content and knowledge. Additionally, there was no lack of operational coverage throughout the project and transition period. The business also had the basis for an operations manual for the role which could be updated as processes changed. This supported better internal practices and faster onboarding and up skilling of future additions to the HSEC Document Controller team.





operational capability maintained

faster onboarding & upskilling

flexibility increased


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