Case Study, Mining, Oil & Gas
Experience in developing eLearning for large scale ERP rollouts
International Resource Companies
Enterprise Resource Planning (ERP) software is the backbone of many organizations—managing accounting, procurement, and projects throughout the enterprise. Businesses can achieve significant organizational work efficiencies with ERP software as long as the workforce use it and use it well. Hence, change management and training implementation is critical to successful rollouts.
Mango has several team members who, as independent contractors, have worked on large scale ERP rollouts in mining organisations like BHP Billiton and Barrick Gold, the oil and gas sector including Thailand’s PTTEP and the Australia-wide industrial products distributor, Coventry Group Ltd.
Our consultants bring experience in SAP, Oracle and iPrompt ERP systems to the Mango team including Change Management, Process Mapping and all aspects of Training such as strategy, design, development and delivery as well as logistics.
In particular, Mango personnel developed extensive expertise in designing and building eLearning modules for the rollout of 1SAP at BHP Billiton including modules for Maintenance, Production Planning, Supply Chain, Finance, HR and Payroll.
These modules required extensive SME collaboration, business process mapping and functional instructional design and were developed under exceptional tight timeframes during system configuration.
Mango’s specialists proven experience, expertise and flexibility on these various ERP projects led to critical roles for developing comprehensive system training and eLearning suites for Fiona Stanley Hospital, Perth Children’s Hospital and Western Power.
Develop easy to use trainer and trainee resources using just the Operations Manuals and related documents as guides. Supervisors needed to be up-skilled in order to train effectively provided with resources and assessment tools that were easy to use as well as simple to follow reference guides for the equipment operators.
Mango executed the strategy providing planning and project implementation support for the internal project manager, User Acceptance Testing, data migration support and end‐to‐end training services for every department across all sites.
The project brief was to first develop a standardised Drill and Blast Design Guideline based on the best of current practice aligned with legislative requirements, and secondly, to develop an effective training package for the implementation and ongoing training of the Datavis DBS Drill and Blast Software.
This organisation needed the services of a team that could quickly learn how the system configuration and the business processes interacted and then design and deliver training that reflected this to ensure the successful transition from the old to new system.
The Senior HSEC Advisor approached Mango to assist based on Mango’s expertise in developing the Controlled Documents guidelines and procedures as part of the 1DOC implementation. The Mango team also had extensive knowledge of BHPBIO’s culture, systems and HSEC environment.
Our brief was to review current information and knowledge management practices, capture business requirements, develop a report that outlined process improvements and recommend governance practices, and align this to best fit EDRMS solutions that could meet the business’ current and future needs.