Case Study, Health
Develop a more engaging solution to prepare regional health staff for system classroom training
Government Health Unit
The Department of Health’s Patient Administration System (PAS) is designed to standardise and improve business processes within the capability of the application across all public hospitals in WA and support WA Health Reform objectives.
The existing eLearning for the PAS was video based and focused on teaching functionality which was then repeated in the classroom. It did not provide context and familiarisation to better prepare the users for classroom based training. As a result it did not engage future users effectively so it was not fit for purpose.
Mango were engaged by the client to provide a short, engaging, eLearning module that introduced regional health personnel to PAS. The module was designed to provide context for the systems use, promote the benefits of the system, and familiarise future users with its look and feel by demonstrating common work practices. The module was developed to prepare users for classroom based training and minimise resistance
Mango provided a flexible resource who could complete the work remotely, within scope and on budget. The module was developed using Adobe Captivate, allowing the department to use in-house expertise if necessary to make future updates. The module included audio narration and was customised for the different regions.
The final revised module was delivered ahead of the deadline and met all requirements. This small but important project demonstrated Mango’s ability to provide added value by taking the core information from an existing asset and significantly improving its useability in a format the unit could update in the future. The modest investment resulted in a significant increase on the return on the initial investment and the feedback from the client was very positive.
To facilitate a smooth transition Mango was contracted to develop an induction training program, for incoming clinical staff, for 10 core clinical applications, and provide ICT and administrative support for the “Go Live” period.
The client had undergone significant change to align organisational functions to meet corporate strategic objectives. The restructured Program Management Office (PMO) needed help implementing Clarity.
Rapid development of a suite of induction and ICT modules, including several eLearning modules the client could edit in future, was needed to support the training of 3,500 staff moving to a new hospital. Mango pulled out all stops.