Global Oil and Gas Company


Case Study, Oil & Gas

Improved productivity

The Client

Global Oil and Gas Company

The Challenge

This organisation faced a number of information risks and were investigating their options around the implementation of an EDRMS (Electronic Document and Records Management System). Frequently information could not be found and this had to be recreated. This resulted in delays and inconsistency in data presented. Knowledge would also leave the organisation as people left.

Our brief was to review current information and knowledge management practices, capture business requirements, develop a report that outlined process improvements and recommend governance practices, and align this to best fit EDRMS solutions that could meet the business’ current and future needs.

Additionally, we were to facilitate workshops with key stakeholders and EDRMS vendors and support the tender process.

Our Approach

The Mango Information and Knowledge Management team undertook a Knowledge Audit. The project commenced by performing a staff survey, 1:1 interviews with key stakeholders and a series of knowledge management workshops. This provided a full understanding of the current state and allowed Mango to identify gaps in existing processes and procedures.

Mango then developed an Information Management Plan that recommended process improvements to achieve immediate wins without the implementation of new technology, including a robust governance framework to enforce and audit the management of information and knowledge. Mango also assisted the organisation to define information and knowledge roles and responsibilities and improve the awareness of the importance of managing corporate knowledge with a comprehensive training framework and toolset.

Following on from the Knowledge Audit and Information Management Plan, the Mango team produced a roadmap that allowed the client to plan for each initiative through to the successful implementation of a document management solution.

The Outcome

Our work improved information management practices and standardised processes across the organisation, this improved the create, capture and management of information, allowed knowledge to be shared more freely and significantly reduced time taken to find information to support key business decisions. Overall efficiencies have now been gained and knowledge management risks reduced.


increased efficiency

reduced knowledge management risk

reduced data errors

decisions streamlined


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