Case Study, Mining, Oil & Gas
Increase leadership capability to lead a painful downsizing and organisational restructure
National Engineering Consultancy
The client is a multi-disciplined Engineering and Project Delivery Consultant to the mining, resource and industrial infrastructure sectors. They have a well-defined culture that centres on strong and effective leadership, teamwork where people work cooperatively and productively with others to achieve results and effective communication to ensure messages are clearly conveyed and received.
Mango was engaged to build cohesion of the senior leadership team as they led a painful downsizing and organisational restructure, and to increase their capability to lead and coach their teams through the process. The goal was to be successful in retaining key people during the restructure.
To identify the existing competencies of the senior leadership team, a 360 degree feedback survey was conducted to provide a thorough and detailed assessment report based on 20 universal leadership and management competencies. This assessment was then used to create individual learning and development plans. The 360 feedback tool was used to monitor the effectiveness of these development plans by comparing scores pre and post implementation of the learning and development initiatives.
Following the surveys, several workshops were conducted to build cohesion of the team, develop skills in problem solving and improve coaching skills to help lead their teams through change.
Through this feedback tool, series of workshops and individual coaching the senior leadership team were able to lead their teams through the downsizing and organisational restructure. Key outcomes included:
Develop easy to use trainer and trainee resources using just the Operations Manuals and related documents as guides. Supervisors needed to be up-skilled in order to train effectively provided with resources and assessment tools that were easy to use as well as simple to follow reference guides for the equipment operators.
Mango executed the strategy providing planning and project implementation support for the internal project manager, User Acceptance Testing, data migration support and end‐to‐end training services for every department across all sites.
The project brief was to first develop a standardised Drill and Blast Design Guideline based on the best of current practice aligned with legislative requirements, and secondly, to develop an effective training package for the implementation and ongoing training of the Datavis DBS Drill and Blast Software.
This organisation needed the services of a team that could quickly learn how the system configuration and the business processes interacted and then design and deliver training that reflected this to ensure the successful transition from the old to new system.
The Senior HSEC Advisor approached Mango to assist based on Mango’s expertise in developing the Controlled Documents guidelines and procedures as part of the 1DOC implementation. The Mango team also had extensive knowledge of BHPBIO’s culture, systems and HSEC environment.
Our brief was to review current information and knowledge management practices, capture business requirements, develop a report that outlined process improvements and recommend governance practices, and align this to best fit EDRMS solutions that could meet the business’ current and future needs.